Our Premium Plus numbers provide the option to be integrated with an Interactive Voice Response (IVR) / Virtual PBX system that can contain multiple menus, greeting, and extensions. The Virtual PBX is completely hosted by 800WordDial so there is no hardware to buy or software to install.
Virtual PBX allows you to:
• Improve efficiency by directing callers to teh right person or
• Have employees at different locations function as on virtual call center
• Program your hours of operation and set alternate call handling rules for the off hours
• Save employee time by having pre-recorded answers to commonly asked questions
A Virtual PBX is limited to 3 menus and 25 extensions.