Frequently Asked Questions & Answers


Are there any set-up fees?
Can I move my number to a different carrier?
Can I still get toll free directory assistance through "1-800-555-1212"?
Can this work with my cell phone?
Can my number be forwarded worldwide?
Can we keep our local number?
Do I have to notify my local phone company about my new service with you?
Do I own the number?
How am I billed?
How can I use more than 7 digits in my number?
How can I cancel?
How can I get a toll free number?
How do the toll free minutes work?
How does set-up work?
How does shared usage work?
How do toll free numbers work?
How long does it take for set-up?
How long is the contract for?
How much does it cost?
If I alreay have a toll free number, can I get another toll free number to ring into the same line?
What are the toll free number prefixes?
What discounts do you offer?
What does the number come with?
What does "my marketing area" mean?
What happens when someone calls from a different area code?

What if I have multiple locations in a single market or numerous sales people?
What if I want a number I don't see on your website?
What if I move or open a new office.  What happens to my toll free number?
What is a toll free number?
What is a vanity toll free number?
What is the per minute cost of each call?
When I sell by business can I transfer the right I have in the 800WordDial number to the buyer?
Where should I advertise my word dial vanity number?
Why do I need a toll free number if all my calls are local calls?
Why should I use a word dial vanity number?
Will I be required to purchase new telephone lines or equipment?
Will my number work with my call center?
Will pricing ever increase?

Do you have further toll free vanity number questions?
You can submit an online inquiry, email us at sales@800worddial.com, or call us at 800-WORD-DIAL.

 

Are there any set-up fees?  
No

Can I move my number to a different carrier?
No.

Can I still get toll free directory assistance through "1-800-555-1212"?
Yes.  Toll free directory assistance for all toll free numbers can be obtained by calling "1-800-555-1212"

Can this work with my cell phone?
Yes.

Can my number be forwarded worldwide?
Yes.

Can we keep our local number?
Yes.  Your toll free number will work with any existing "ring to" local number.  Make it ring to your office, your home, or even your cell phone.

Do I have to notify my local phone company about my new service with you?
No.

Do I own the number?
Using 800WordDial Marketing numbers mean that you enter into a licensing agreement that states you do not own the number and cannot move the number at any time. We are offering full licensing rights for each number in specific marketing areas, zones, or geographical areas which are billed at predefined costs.  You will receive use of the number in your assigned marketing area as long as your service is not interrupted by failure to pay.

How am I billed?
No payments are due or accepted upfront.  You will receive your invoice each month by email or mail (your choice).  We also offer monthly automatic credit card payments or payment by corporate check.

How can I use more than 7 digits in my number?
Phone digits beyond 7 are called trailing digits and don't effect dialing.  For example, 1-800-WORD-DIAL is 8 letters (WORD DIAL) with 1 trailing digit (the 5 key or the letter L).  When someone calls the number it simply starts ringing once they've entered the 7th number and ignores the additional digits.

How can I cancel?
Simply submit your written request to cancel by email or mail.  Cancellations received before the 15th of the month will avoid additional fees for the next month's billing cycle.  Once processed you will receive an email confirmation with your effective cancellation date.

How can I get a toll free number?
Through 800WordDial Marketing at sales@800worddial.com or call 800-WORD-DIAL.  Toll free numbers are assigned on a first-come first served basis.  You will want to secure your number before your competition.  Visit the toll free vanity number search page to see a list of some of our available numbers.

How do the toll free minutes work?
Every account comes with 100 minutes of use each month.  These minutes reset at the first of each month and do not roll over.  All incoming calls accrue minutes.  Calls beyond 100 minutes monthly are charged at 7.9 cents per minute with AL and HI at 13.9 cents per minute.

How does set-up work?
After you submit an order agreement by fax 844-WORD-FAX (844-967-3329) or email to sales@800worddial.com your request will be processed promptly.  After processing, any calls originating from your selected marketing area(s), either nationwide (NW) or area codes (AC) will be routed to your designated phone number.

How does shared usage work?
Some of our Premium numbers like 800-ASK-A-PRO, 800-CALL-JAMES, and 877-BACKPAIN are shared use numbers that have marketing areas assigned to users.  This means that even if an attorney in Atlanta Georgia uses 800-CALL-JAMES you can still use the numbers in other areas.   Why would an attorney in Georgia want calls from areas they don't and can't service?  The concept of shared usage also saves you money on long distance from areas you don't service.

How do toll free numbers work?
A toll free number just forwards to or points to a regular local number.  No special equipment or additional lin or installation is required.  When you place your order with us your new toll free vanity number is routed to your designated local number.

How long does it take for set-up?
Typically within hours, however it can take up to a few business days for some numbers.

How long is the contract for?
800WordDial Marketing offers auto-renewing monthly contracts, yearly or any length.  Monthly contracts allow you to cancel at anytime while longer contracts offer discounts. 

How much does it cost?
Price of anything is determined by supply and demand.  Similary, toll free vanity number pricing is determined by the popularity of the number in question, the marketing areas of usage, and any applicable discounts for multiple are code usage or voluntary contract terms.  The majority of nationwide exclusitivy numbers are simply $49 a month plus per minute rates beyond the monthly 100 free.

If I alreay have a toll free number, can I get another toll free number to ring into the same line?
Yes.  Absolutely.  You can have several toll free numbers.  The new toll free number can ring into the same line as the old toll free number so you can let previous customers use the old number and you can use the new 800WordDial number for future business.   Or you may want to differentiate your promotions by utilizing separate toll free numbers for different product lines, special ads or promotions, fax lines, sales lines, customer service line, etc.

What are the toll free number prefixes?
800, 888, 877, 866, 855 & 844.

What discounts do you offer?
Discounts are applied for multiple area code territories as well as contract term length.  Per minute rates for usage are billed at 7.9¢ per minute.  There are no other charges.

Nationwide
(NW) exclusivity numbers qualify for a 10% discount if paid in advance for 1 year, a 20% discount if paid in advance for 2 years, a 30% discount if paid in advance for 3 years, a 40% discount if paid in advance for 4 years.
Shared use area code (AC) numbers qualify for a 10% discount with 2 market areas (2 area codes), a 20% discount with 3 market areas (3 area codes), a 30% discount with 4 market areas (4 area codes), or a 40% discount with 5 market areas (5 area codes).

What does the number come with?
FREE 100 minutes monthly • FREE Voicemail • FREE Online Fax Service  • FREE Call Details  • FREE Call Blocking  • FREE Call Routing  • NO Long-Term Contracts

What does "my marketing area" mean?
This is the area from which you will be able to receive calls.  If you chose a nationwide (NW) number you will receive calls from all 50 states and all area codes.  If you chose a shared use area code (AC) number you will receive calls only from the area codes of your market area you are paying.

What happens when someone calls from a different area code?
You will only be able to receive calls from people in the area codes in which you are paying for service.  The majority of our numbers are nationwide (NW) use and the are code (AC) shared use numbers are very affordable.

What if I have multiple locations in a single market or numerous sales people?
Our call routing options will take care of your needs, regardless of how sophisticated they may be.  You can have calls ring rotationally to multiple sales people or you can have calls ring into the location closet to the caller or have all calls ring to a single location. 

What if I want a number I don't see on your website?
800WordDial Marketing specializes in helping companies find just the right number.  If you didn't find what you are looking for on our website you can contact us to work for you.  We will work very hard to find a successful number.  You can submit an online inquiry, email us at sales@800worddial.com, or call us at 800-WORD-DIAL.

What if I move or open a new office.  What happens to my toll free number?
Just contact us and we will change the toll free number to ring to the new local number that you designate.

What is a toll free number?
A toll free numbers is a telephone number that can be called at no cost to the caller because the recipient pays for the cost of the call.  Also referred to as '800' numbers after the original area code, toll free numbers today can start with 800 (since 1966), 888 (since 1996), 877 (since 1998), 866 (since 2000), 855 (since 2010), or 844 (since 2013).

What is a vanity toll free number?
A vanity toll free number is also known as a custom toll free number, a vanity number, a word dial number, a phone word, or a mnemonic easy to remember number that spells and means something or it contains an easily recognized numeric pattern.  It often incorporates words, abbreviations, or acronyms in place of numbers.  For example, the lettes in 1-800-Flowers correspond to the numbers 1-800-356-9377 on your phone's dial pad. 

Vanity numbers are recognized as one of the most powerful business, branding and marketing tools with the ability to generate 30-60% higher response rates to direct response advertising.  This is attributed to the ease of memorability compared to regular phone numbers especially when consumers only have a few seconds to take take them in.

What is the per minute cost of each call?
Every account comes with 100 minutes of use each month.  These minutes reset at the first of each month and do not roll over.  All incoming calls accrue minutes.  Calls beyond 100 minutes monthly are charged at 7.9 cents per minute with AL and HI at 13.9 cents per minute.

When I sell by business can I transfer the right I have in the 800WordDial number to the buyer?
Yes. Absolutely.  The number, and the branding you have created with it actually become assets of your business.  These increase the value of your company should you desire to sell it.  The more you advertise your new 800WordDial number, the more value you will build into your business.

Where should I advertise my word dial vanity number?
You should advertise anywhere potential customers will begin to memorize your number through repeated exposure.  Many businesses start with vehicle signage, storefront signs, pens and "giveaways" and direct mail.   Eventually you will want to consider the impact the number will have for traditional advertising such as billboards, radio, television, print, newspaper, and Yellow Pages.

Why do I need a toll free number if all my calls are local calls?
Toll free numbers offer an easy way for your existing and new customers to contact you.  See the list of word dial vanity number benefits.

Why should I use a word dial vanity number?
People are not easily able to remember a series of digits.   This is why the website name for Microsoft is not 23.100.122.175.  Our website names are easy to remember words, not numbers.  The same goes for advertising a telephone number.  Easy to remember word dial vanity numbers such as 800-PUROCLEAN, 866-OPTIONS or 855-TRAPPER makes it simple for potential customers to contact you without having to search for your number.

Will I be required to purchase new telephone lines or equipment?
No.

Will my number work with my call center?
Yes.  We will work with you to insure compatability.

Will pricing ever increase?
800WordDial Marketing will not increase the fixed monthly fee during the first two (2) years of the Agreement.   Thereafter, 800WordDial Marketing has the right to increase the monthly fees to no more than 5% in any one year. 

Do you have further toll free vanity number questions?
You can submit an online inquiry, email us at sales@800worddial.com, or call us at 800-WORD-DIAL.